Shipping policy

Shipping & Delivery

Shipping Policy
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note that during peak seasons or promotional periods, processing times may take slightly longer.


Shipping Time & Delivery Estimates
We offer tracked international shipping with the following estimated delivery times:
• United States: 7–10 Business Days
• United Kingdom & Europe: 7–12 Business Days
• Canada, Australia & New Zealand: 8–14 Business Days

Please note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.


Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
Tracking information may take up to 24–48 hours to update after shipment.

If you are unable to track your order or experience delays beyond the estimated delivery time, please contact us at support@roxein.com with your order number, and we will be happy to assist you.


Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery by emailing support@roxein.com.
Kindly include your order number and clear photos of the issue so we can review and resolve the matter promptly.


Returns & Refunds
We offer a 30-day return policy for all products, starting from the date you receive your order.
• Items may be returned used or unused
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Refunds will be issued to the original payment method after the returned item has been received and inspected

For more details, please refer to our Refund Policy page.


If you have any further questions, feel free to contact us at support@roxein.com.